In the face of growing competition in the insurance sector, insurers need help attracting and retaining customers due to extended waiting times. Every day, the insurance industry handles millions of queries about policy terms and conditions, account updates, claims to process, and more. Delivering excellent customer experience and communicating real…

“In some countries, WhatsApp is like oxygen.” — Jan Koum. And WhatsApp chatbots have become no less than oxygen for businesses, big and small alike. …

2.5 billion — that’s how many customer service hours businesses will save by 2023 by adopting chatbots, as Juniper Research estimated. As we know, Chatbot growth has been phenomenal across industries in the last few years. Integrating a robust chatbot into your business has become a great way to offer superior…

Why Should We Use Prototyping Tools? There is a saying, “A prototype is worth a thousand meetings.” Prototyping allows you to explore your concepts and transform them into concrete models that can be assessed and further developed. As designers are bound to design things that are described to them by clients, not all understand what the…

Creating a coherent design identity is one of the most significant challenges faced by organizations. Sometimes, the user experience differs when comparing two products from the same company. These inconsistencies can affect your brand identity. What is a design system? A design system creates visual consistency across all your pages, channels, and products. It is…

Conversational marketing is a new way of thinking about how you talk to your customers and prospects. It’s more human, less transactional — and more effective than traditional marketing channels at creating customer loyalty and driving sales. Let’s dive deeper into conversational marketing strategies your business can implement to engage…

The concept of a “one size fits all” solution is fading as businesses across various sectors realize the value of investing in custom software development services that cater to their unique needs. …

We all know data runs the world. The question is, can you align insurance with data? Data has always been at the heart of insurance. Although the modern commercial insurance industry may have begun with premiums calculated over a cup of coffee, it has now embraced a long list of…

Micro-frontend architecture is a front-end development approach that divides a monolithic codebase into smaller apps, each addressing a specific business vertical. When to Use a Micro-frontend? Medium to Large projects: Creating micro-frontends is suitable for large-scale projects with different teams since it facilitates easy scaling of the development process. …