The world’s most popular streaming giant, Netflix, faced a significant breakdown in 2008, causing several days of downtime. Between 2001 and 2008, Netflix subscribers ballooned from 400 thousand to 9.16 million, recording a remarkable rise of 2190%. But this boon became a bane due to the software’s inability to handle…

Care coordination for health providers has been eased mainly with the help of EHRs (Electronic Health Records). But with 70% of clinically relevant data being stored in practitioner notes in the EHRs, care coordination needs more than just EHRs. Due to the lack of structure and uniformity in such practitioner…

In 2019, Google announced a much-anticipated gaming platform, Stadia, designed to allow users to play high-quality video games on any device with an internet connection. However, the forum faced criticism for a limited game library and technical issues such as lag and stuttering during gameplay. …

2.5 billion — that’s how many customer service hours businesses will save by 2023 by adopting chatbots, as Juniper Research estimated. As we know, Chatbot growth has been phenomenal across industries in the last few years. Integrating a robust chatbot into your business has become a great way to offer…

In the face of growing competition in the insurance sector, insurers need help attracting and retaining customers due to extended waiting times. Every day, the insurance industry handles millions of queries about policy terms and conditions, account updates, claims to process, and more. Delivering excellent customer experience and communicating real…

“In some countries, WhatsApp is like oxygen.” — Jan Koum. And WhatsApp chatbots have become no less than oxygen for businesses, big and small alike. …

2.5 billion — that’s how many customer service hours businesses will save by 2023 by adopting chatbots, as Juniper Research estimated. As we know, Chatbot growth has been phenomenal across industries in the last few years. Integrating a robust chatbot into your business has become a great way to offer superior…

Why Should We Use Prototyping Tools? There is a saying, “A prototype is worth a thousand meetings.” Prototyping allows you to explore your concepts and transform them into concrete models that can be assessed and further developed. As designers are bound to design things that are described to them by clients, not all understand what the…

Creating a coherent design identity is one of the most significant challenges faced by organizations. Sometimes, the user experience differs when comparing two products from the same company. These inconsistencies can affect your brand identity. What is a design system? A design system creates visual consistency across all your pages, channels, and products. It is…