How to order food conveniently through Chatbot?
We all know that when it comes to ordering food, we want it as swiftly as possible. Whether you are someone who is ordering their special dinner or just enjoying weekend. The option for delivering the food at door steps or picking it up from the restaurant at time is important. Ordering food at home, picking it up from restaurant or reserving a table in the restaurant is hardly a new concept but the way in which restaurants can ease out their customer’s experience that matters now-a-days. This is updating and progressing as technology is also updating.
Famous restaurant chain like Burger King are making their customer experience smooth and pleasant by developing a Food Ordering Bot. This Food Bot can help their customers order their favourite food from the menu on the Facebook Messenger itself. It wasn’t that many years ago that people used to order for food by calling restaurants, then the option of ordering on websites started popping up, followed by apps and now finally Bots have arrived, which are capable of making this whole process much easier than ever.
To get a basic idea of Food Ordering Bot, Maruti Techlabs have developed a Demo Chatbot “Foodie” for the same on Facebook Messenger: Try it out. The concept of Food Ordering Bot is fairly simple, you talk to a Chatbot as if you are talking to a human and make an order, which it can then process for you.
What “Foodie” does for the customers?
Foodie helps customers in choosing and ordering their favorite dishes from the menu, delivery and pick up of the order and it also helps in reserving the table at the restaurant. There is huge potential here for restaurants and food providers to be available through certain Chatbots and for it to boom.
It is designed to help restaurant and food providers to reduce personnel costs, labor costs, reduce error happening (reducing human errors), and to improve their overall customer service experience. Foodie works by talking to customers, taking their orders, delivering information and integrating into systems to allow for food to be scheduled and ordered for delivery or pick up.
How “Foodie” works?
As explained before Foodie ask customers for ordering their meal or reserving a table in the restaurant. It helps in ordering food as quickly as choosing some product on any eCommerce site. Here there will be a personal assistant Foodie that will help you order much more quickly.
Companies like Burger King have already jumped into this new trend of Chatbots for their order and delivery systems. You can order through Burger King Bot directly from Facebook Messenger.
Foodie offers menu and after choosing your order, you will have just touch a button Order Now, and Bot will handle further.
Demo Food Bot- Foodie right now offers 2 facilities Delivery and Pick up. Customer will just have to give their Address and zip-code. And the bot will handle the order details and delivery from there after. Chatbot should end conveniently. Foodie end it well as shown in the below image and gives a human touch to the customers.
What bot can do more than existing?
The Bot will also be able to save orders and send you offers, hopefully in a not-too-spammy manner. It can be customized according to the needs and scope of every restaurants and food providers.
This is maybe the only beginning of the food ordering bot world. With major food companies getting on board, it is likely that it won’t take long until many more follow the trend and option for ordering, delivering and picking up the food would be much more convenient for us through Food Bots.
For more information on how Chatbots can help service industry in making customer’s experience pleasant, you may visit Chatbots and Service Industry — Towards a better customer experience.
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